Question 1

How quickly will you be able to get my property rented?

Accepted Answer

We spend time ensuring your property is ready for the rental market and attractive to potential tenants. The amount of time it’s on the market depends on competition, time of year, and the condition and price of your home. We will ensure it rents as quickly as possible to protect your rental income.

Question 2

How do you price my property?

Accepted Answer

We do an exhaustive analysis of comparable properties in the market and price your home accordingly. The goal is to earn you the most rent possible while minimizing your vacancy rate and ensuring we place the most qualified tenants.

Question 3

What makes you different from other Property Management Companies?

Accepted Answer

We believe we provide better communication and care for our customers. Working with us brings you a depth of knowledge that’s hard to find elsewhere.

Question 4

What if my tenant doesn’t pay?

Accepted Answer

Our strict tenant screening process greatly reduces the likelihood that your tenants won’t pay rent on time. However, bad things happen to even the best people, so if a tenant can no longer pay rent, we will begin the eviction process and place a tenant in your property who can pay rent in a timely manner.

Question 5

When is my rent due?

Accepted Answer

Your rent is ALWAYS due on the first day of the month. Your rent is late as of midnight on the first, but we give you a grace period until the 5th. Late charges would begin on the 6th.

Question 6

What forms of payment do you accept?

Accepted Answer

We accept cashier checks, checks or money orders by mail. We also accept online ACH payments.

Question 7

How do I request maintenance?

Accepted Answer

To submit a maintenance request please use your online resident portal.

Question 8

What happens when my lease is up?

Accepted Answer

You are required to give us 30-60 days notice to Vacate. Our office will contact you 61-90 days before your lease expiration and will send you Renewal Offer if applicable.

Answers to Frequently Asked Tenant Questions